The facility will provide each patient with verbal and written information regarding Patient Rights to include notice of rights, advance directives, submission and investigation of grievances, exercise of rights and respect for property and person, privacy and safety, confidentiality of clinical records.
*For Patient Rights, see below:
The facility has established grievance procedures for documenting the existence, submission, investigation, and disposition of a patient’s written or verbal grievance. Please direct comments, suggestions, or complaints to the Compliance Line at 844.468.7574 or visit Lakeland.ethicspoint.com.
Medical records are protected in accordance with privacy and security standards as specified by 45 CFR parts 160 and 164.