Patient Rights

The facility will provide each patient with verbal and written information regarding Patient Rights to include notice of rights, advance directives, submission and investigation of grievances, exercise of rights and respect for property and person, privacy and safety, confidentiality of clinical records.

*For Patient Rights, see below:

Notice of Rights         

  • The patient will receive a copy of the Florida Patient’s Bill of Rights at the time of admission.       
  • Patient Rights are posted in the patient visitor lobby for reference in Spanish and English.
  • In the event that a patient requests to change any of their providers, the provider(s) would be notified. In the event that Lakeland Regional Health Surgery Center is unable to make such changes for that date or service, the patient would be given the option to reschedule to accommodate their request.

 

Advance Directives

  • During admission the patient will be given the opportunity to submit a completed Advance Directive.
  • If the Advance Directive contains a Do Not Resuscitate provision, the patient will be notified that the provision will be suspended during his or her procedure and recovery in the facility.
  • It is the policy of Lakeland Regional Health Surgery Center, LLC, that in the event of deterioration, our personnel will always attempt to resuscitate and transfer you to an acute care hospital for further evaluation. If you do not agree to this policy, personnel will assist you to reschedule the procedure at another facility.
  • If Advance Directive documents are placed on the chart and the patient is subsequently transferred to a higher level of care, the presence of Advance Directives must be clearly communicated during hand-off.
  • Appropriate documentation will be noted on the patient consent form and electronically.

 

Grievances

The facility has established grievance procedures for documenting the existence, submission, investigation, and disposition of a patient’s written or verbal grievance. Please direct comments, suggestions, or complaints to the Compliance Line at 844.468.7574 or visit Lakeland.ethicspoint.com

  • Office of the Medicare Beneficiary Ombudsman: Click here to view the website.
  • Florida Agency for Health Care Administration:
    • 2727 Mahan Drive
      Tallahassee, FL 32308
    • 888.419.3456

Exercise of rights and respect for property and person

  • The patient has the right to –
    • exercise rights without subjection to discrimination or reprisal.
    • voice regarding alleged violations/grievances relating, but not limited to, mistreatment, neglect, verbal, mental, sexual, or physical abuse.
    • be informed about treatment or procedure and risks and benefits as conducted when obtaining patient clinical consent.
  • Adjudged incompetent patient rights shall be exercised by the court appointed person. Proper documentation shall be obtained and filed in the patient’s permanent medical record. 
  • A patient has the right to designate any legal representative in accordance with State law to exercise his/her rights to the extent allowed by state law i.e. through Healthcare Surrogate form and Advance Directive information packet provided to the patient.

 

Privacy and safety

  • The patient will be provided additional privacy rights as outlined in the HIPAA Notice of Patient Privacy Practices which is provided to the patient upon admission and posted in the facility waiting room.
  • Personnel are trained on privacy and safety standards in order to provide the patient with care in a safe and private setting free from abuse or harassment.

 

Confidentiality of clinical records

Medical records are protected in accordance with privacy and security standards as specified by 45 CFR parts 160 and 164.